Privacy Policy

At Malboto, we appreciate your use of and contributions to our website and our mobile application. Malboto respects your privacy and is committed to protecting your personal information.

This is our privacy policy and we will comply with it, as well as applicable European privacy law, when we gather and use information from users of the Services. We encourage you to read this privacy policy to understand what we do with the information we collect from you.

Advertising-Supported Business Model
The Services and our extensive set of features are generally funded through advertising dollars. This advertising revenue helps keep Malboto free of charge for our personal user community. It also allows us to explore and build new features.

We strive to make advertisements relevant and useful to you. Therefore, we may serve advertisements to you based on the information we collect from you or in relation to your interaction with the Services.

We pledge to be transparent about the information we monitor and collect from you. We keep information private between you and malboto.

Introduction

We offer a wide range of services that focus on all stages of the home lifecycle: renting, buying, selling, financing, and home improvement.

We know that everyone’s home journey is different and that deciding on the right place to call home is an intimate, personal experience.  Along with a wealth of information about homes, neighborhoods, market conditions, local real estate professionals, and financing options, we also use the information you give us to provide our services and help you find your next home.

We carefully evaluate how we use data to make sure that we’re using your information to provide value for you. On this page, we aim to explain everything you need to know about your privacy at Malboto.   If you have any questions that we haven’t answered here, you can always contact us at info@malboto.com 

Information collected by Malboto

When you use our services, we collect a variety of information from and about you and your devices.  Some of this information identifies you directly (like an email address) while some of it is associated with you through your account, profile, or device (like the homes you choose to save or your location data).

The kind of data we collect about you depends on how you use Malboto.  If you only use our services to browse for homes, we’ll have less information about you than if we help you sell your homeget a mortgagesign your lease, or if you use any of our other transaction services.  Even if you don’t have an account with us, we may still collect some data about you, like your email address and phone number if you choose to contact a real estate agent through our platform, or your IP address and other device information when you browse our sites or use our apps.

Information you give us or create using our services

When you use our services, we often ask you for information about yourself.  This usually includes basic things like your name, email address, and phone number.  If you use our transaction services, we might ask you for more sensitive data like your income, housing history, and credit score. If you contribute information, such as agent reviews, we’ll store that as well.

You may also provide information about other people through our services. For example, if you share a home listing with someone, we will collect that person’s email address as part of your account information.

Below are some examples of what information we collect for our main products and services and how we collect it.

Malboto Offers

Malboto Offers extends cash offers on residential real estate in select cities.  If you ask for an offer on your home, we will ask you for information about you and your home. This includes contact information (such as an email address or phone number), identifying information about you, and details about your home.  We may also take some photos of your home so we know what types of repairs may be necessary.  If we agree to buy your home, we’ll need to collect more information from you that is typical of any real estate transaction, including financial information.

We collect similar contact and transaction-related information from you if you are interested in purchasing a Malboto-owned home.  If you choose to tour a Malboto-owned home, we collect information to verify your identity.  Malboto may collect information about you from third parties if needed to verify your identity.

Home Search

When you use Malboto’s home search to find a home to buy or rent, we give you lots of tools to find your next home.  If you tell us what you’re looking for, such as the type of home or number of bedrooms, we save that information so that we can tailor your search results to what you’re looking for.

We also help you connect with local real estate agents, homebuilders, property managers, mortgage loan officers, and other real estate professionals.  If you choose to contact one of these pros through our platform, we ask for your name, email address, and phone number so that we can reach you and connect you with the right person.

You can also claim your home on Malboto and edit home facts such as the square footage, number of bathrooms, and most recent renovation year.  We link the information you provide to your account.

Rental Tools

You can use Malboto to apply for rental housing, sign your lease, and even pay your rent.  When you choose to use these features, we collect information from you to process your transaction.

During the rental application process, we collect your information like your email address and phone number, employment history, rental history, income, and credit score.  You can use our tools to pull your credit report and criminal background check to include in your application, but Malboto doesn’t store your Social Security number and we don’t collect or see the credit or background check reports. We partner with Experian and Checkr to generate those reports and make them available only to you and the landlords you choose to send them to.

When you pay your rent through Malboto, we collect your transaction information, but we don’t store your payment account details.  Instead, we use trusted partners to collect and store that data. 

Services and Products for Professionals

If you are a real estate professional, you may be able to connect your third-party email account (such as Gmail) to your Malboto account.  If you enable that connection, Malboto will access your messages, contacts, and settings only to provide the requested services to you.  We do not access or collect any of the contents of your email messages in providing interest-based advertising.  We use the information received from Gmail APIs only in compliance with Google’s Limited Use Requirements.

We also collect your contact and payment details, along with professional information such as brokerage affiliation, associated listings and sales, and licensing history.

Information we collect as you use our services

Along with the information you give us directly, we collect a variety of information automatically as you use Malboto services.

Activity information

We collect information about how you use Malboto.  This includes things like your home search history, homes you view, purchase activity, what you’ve clicked on and other uses of our features, and the amount of time you spend looking at different parts of our websites.  When you call or text Malboto or a real estate professional using our platform, we collect data about your call or text, including the date and time of the call or text, your phone number, and the content of the call or text.

Device information

Like other websites and apps, we collect data about the browsers and devices you use to access Malboto.  The data we collect includes a browser or device model and settings, operating system, unique identifiers, and the version of the app you’re using. We also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date, time, and the URL of the site you visited before Malboto.

You can control our collection of certain data, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.

Location Information

If you enable location services on your mobile device, Malboto collects the location of your device.  We use that information to provide you with location-based information and ads, like homes and real estate professionals in your area, and to offer location-based services, like allowing you to unlock and tour Malboto Offers homes on your own schedule and claiming your home on Malboto.  If you don’t want to use these features, you can turn off location services on your device.

We also collect location information for similar purposes from your browser if you enable it.  You can disable access through your browser settings.

Cookies, pixel tags, and other tracking technologies

We and our partners use various tools to collect data when you visit our sites and apps, including cookies, pixel tags, and other similar technologies. Cookies are bits of electronic data that can be transferred to your computer or other device to identify your browser.

When you use Malboto, we and our partners may use cookies and other tools to gather information about how you view and use our services and content, and to connect your activity with other data we store about you. The use of cookies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis, such as your favorite homes. We also allow specific, approved partners to collect data from your browser or device for advertising and measurement purposes using their own cookies or similar tools.

At any time, you can use our cookie preference tools to manage what kinds of cookies and other tracking technologies you’re comfortable with.  Check out our for information about how to access these tools.  You can also disable cookies altogether by adjusting the settings on your browser. However, if you choose to disable some or all cookies, many parts of our services may no longer work.  

In addition, if you give your email address to us, we may use a scrambled, unreadable form (called a “hashed” version) of your email address to deliver tailored ads to you on Malboto or on other websites, including via Facebook’s Custom Audience Feature or other similar tools. Click here to learn about how you can control the ads you see on Facebook.

For information about how you can manage your cookie preferences, check out the section of this policy called “Your privacy tools and choices.”

Social networks

If you use social media logins (like Google and Facebook) to log in to Malboto, we may access your public social media profile information.  You can always limit this sharing using your social media service settings.

Inferences

To improve our services and make them more useful to you, we use data about your activity to understand and infer your preferences.  For example, if you usually search for homes for rent rather than homes to buy, we may assume that you are not looking to buy a home and show you more information helpful for renters.

Contacting Malboto

If you have any questions about this privacy policy, or the privacy practices of Malboto, please check out the Privacy Support Center for FAQs and other information.

You can also email us at info@malboto.com, or you can write to us at:

Changes to this policy

We are always reviewing our privacy practices to make sure they comply with this policy.  Sometimes, we’ll need to update the policy to reflect changes in our products, technology, and uses of data. We won’t change the policy in a way that reduces your rights or significantly changes the way we use or share data without telling you ahead of time and giving you a chance to stop using our services if you want.